Frequently Asked Questions

Frequently Asked Questions
 
What are your office hours?
What is the phone number for animal control?
Do dogs and cats need a license?
What are the landfill hours?
Is there a garbage bag limit for curbside pickup?
When is garbage pickup?
What is the due date for property taxes?
When are utility payments due?
Where do I get a building permit?
My sewer line is plugged.  What do I do?
How do I make a drainage request?
How do I make a change to my driveway request?
Do you pay for mole, gopher and beaver tails?
How do I get to be a delegate at a council meeting?
How much does it cost to purchase a property ownership map?
Do I have to fence my pool?
Who do I contact if I have concerns about off road vehicles?
 
What are your office hours?
The Altona office is open from 8:30 am-4:30 pm from Monday to Friday.
The Plum Coulee office is open from 8:30 am-4:30 pm Tuesday, Wednesday, Thursday and closed for Lunch.
The offices are closed on holidays.
 
What is the phone number for the dogcatcher?
If you have concerns regarding stray dogs or are looking for your own please contact the office during business hours.

Do dogs and cats need a license?
No, All dogs and cats within the Municipality do not require a license, however we ask that you license your animal one time so that if your pet is lost we can return it to you.  Licenses are available at the Altona or Plum Coulee offices.  If your animal is caught by animal control and is not licensed there may be a fine.

What are the hours of the dump?
Plum Coulee Landfill hours from October 1st to March 30 are Tuesdays from 1 pm to 5 pm, Thursdays from 9 am to 5 pm and Saturdays from 10 am to 3 pm.  From April 1 to Sept 30 the hours are Tuesdays 12 pm to 8 pm, Thursdays from 9 am to 5 pm and Saturdays from 9 am to 5 pm. 
 
Altona/Rhineland Landfill hours are Tuesday- Saturday from 8 am-4 pm. 

Is there a limit to the amount of garbage picked at curb side?
Yes in Plum Coulee and Rosenfeld where there is curb side pickup there is a 2 bag limit. Anything over that requires a sticker which can be purchased at a $1 each at the offices.  There is no limit to the amount of recyclables.
 
When is garbage pickup? (Must be out by 8 am)
Residential garbage pickup for Plum Coulee is on Fridays.
Recycling pickup for Plum Coulee is on Thursdays.
Residential garbage and Recycling pickup for Rosenfeld is on Tuesdays.
 
What is the due date for property taxes?
Taxes are due the 30th, of October. Penalties apply starting November 1 at 1.25% per month.
There is an early payment discount if paid by June 30.  Please refer to tax statement attachment letter for amount.
Allow 2-3 business days for online payments to process.  Cheques must be received before the close of the office on the due date.
 
When are utility payments due?
Utility accounts for Rhineland and Gretna are due January 31, April 30, July 31, October 31.
Plum Coulee utility accounts are due on February 28, May 31, August 31, November 30. 
Penalties apply starting the first of the month after the due date at 1 and 1/4% per month.
Allow 2-3 business days for online payments to process.  Cheques must be received before the close of the office on the due date.

Where do I go to get a building permit?
Building permits are issued through the Office in Altona.  The phone number there is (204) 324-5357.  You can also view information needed for a permit here. To view the Building Permit By-Law click here.

My sewer line is plugged. What do I do?
Call Public Works first  204-324-7510 before calling to clean the line from the house using a company such as Rotorooter. If the contractor advises the blockage is on the property line or Municipal property, the line should be videoed at your expense. Upon receipt of the video as proof of blockage, cost sharing may occur to correct the problem.
 
How do I make a drainage request?
You must come to the office in Altona to fill out a drainage request.
 
How do I make a change to my driveway request?
For Driveways in the Municipality you must come to the Altona office to make a driveway change request.  For driveways on provincial roads you must apply to Manitoba Highways.
 
Do you Pay for mole, gopher and beaver tails?
Yes, we do. For 2019 Gopher tails are worth $.50, Mole Tails are $2.00 and Beaver tails are $40.00.  You must catch them in the Municipality and contact the councillor for your ward.  Beaver tails must be pre-approved to catch by your councillor or payment will not be given.  Councillors Wards
 
How do I get to be a delegate at a council meeting?
Contact the Office at (204) 324-5357.
 
How much does it cost to purchase a property ownership map?
The price of an ownership map is $20.00 for Rural Map and$20.00 for the Urban Map.  Purchase both at the same time for $30.00.
 
Do I have to fence my pool?
Yes, Provincial legislation requires a fence around pools that are capable of containing a water depth greater than 24 inches. According to by-law, you must have a minimum of a five foot fence with a self closing gate and lockable latch around all outdoor pools and hot tubs. The fence must be constructed in a manner as to prevent a child from crawling underneath or over top the fence.
 
Who do I contact if I have concerns about off road vehicles?
Off Road Vehicles fall under Provincial legislation and as such you would be required to call your local RCMP detachment.  For Plum Coulee contact the Altona Police at (204) 324-5353.